Customer retention strategies: 5 best practices & 6 strategies for low churn
Customer retention is more important than ever. Learn the key strategies for improving retention with personalized messaging.
Customer retention is more important than ever. Learn the key strategies for improving retention with personalized messaging.
Customer Service 6 min read
Support teams can profoundly influence retention by creating an experience that increases product satisfaction and deepens product knowledge. Monday.com’s Tom Ronen and our own Kaitlin Pettersen share their insights on this topic.
Scale by Intercom 20 min listen
Customer centric marketing: what is it and what does it even mean to be customer-centric in 2019? We sat down with Leela Srinivasan, CMO at SurveyMonkey, to find out how to build a customer centric business in the 21st century.
Customer Engagement 2 min read
If you are waiting for someone to stop logging in, unsubscribe or cancel, you’re too late. Don’t wait until customers stop using your product before doing something about it.
Customer Engagement 30 min listen
Your business is currently doing one of two things: it’s growing, or it’s dying. This podcast is a special compilation of some of our favorite insights from growth-focused conversations we’ve had with industry leaders who’ve grown startups to many billions in revenue.
Customer Engagement 3 min read
There are few issues more important than customer retention when running software-as-a-service businesses. It’s no good acquiring customers for $10,…
Customer Engagement 35 min listen
What do Dropbox, Uber, AngelList, Front, Gusto and Boba Guys have in common? All have benefited from the advice of growth expert and Andreessen Horowitz general partner Andrew Chen.
Product & Design 30 min listen
Some habits, however, are much healthier than others, so what’s the secret to designing healthy patterns of behavior? As author…
Customer Engagement 31 min listen
If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. As VP of Marketing and…
News & Updates 1 min read
A successful SaaS business is built on retaining your existing customers, not just acquiring new ones. Today, we’re launching The…