The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Meeting customer expectations without modern tools is tricky and time-consuming. The power of Fin AI is now in the inbox – helping your team instantly summarize conversations, personalize replies, and automate tasks, saving them precious hours.

How does Spotify grab the attention of millions by simply throwing together a mish-mash of statistics? And can support teams do the same to convey their true value within their companies?

In our latest “Response Time” interview, we ask Will Yates, Co-founder of ttagz, about the best thing a customer has ever said to them, which celebrity would be great at their job, and more.

If you’re considering changing your customer service platform, follow these steps to ensure a successful transition for your customers, team, and company. 

Even with the move towards messenger-based and self-serve support, a lot of customers still want the option of phoning a business. That’s why we’ve released Intercom Phone: a phone support solution that ensures a seamless customer and team experience, with calls and conversations all in one place.

In our latest “Response Time” interview, we ask Maxime Manseau, Co-founder and VP of Support at Birdie, about their greatest productivity hack, how they’d explain their job to an alien, and more.