The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 4 min read
Since the launch of Fin, Intercom’s AI bot, we’ve added 20 new features and capabilities, making it multilingual, enhancing answer quality, and providing deeper reporting. See how it’s helping support teams resolve questions faster and more accurately.
Customer Service 30 min watch
CX leader Camille E. Acey joins us to discuss everything from embracing AI and automation to managing teams in a time of change.
Customer Service 2 min read
We surveyed more than 2,000 customer service professionals across a range of locations, roles, and company sizes to find out how the customer service landscape is changing – and how they’re adapting their strategies to be set up for success in 2024.
AI & Automation 36 min watch
Victor Riparbelli, CEO of Synthesia, joins us to discuss how generative AI is revolutionizing video production.
Customer Service 12 min read
Live chat is a powerful way to offer support at all stages of the customer lifecycle. Learn about its benefits, success rates and how to successfully implement chat on your site.
Customer Service 16 min read
Outdated, disconnected tools are no longer good enough. Learn how to future-proof your customer support tech stack for the modern conversational era.
Customer Service 9 min read
The Intercom Content Team presents the highlights of 2023 on the Intercom blog and podcast, from the frontlines of the AI transformation in CS.
Customer Service 3 min read
In our latest “Response Time” interview, we ask Javier Muñiz, Customer Success Lead at Bookinglayer, how they would explain their job to an alien, the book they’re currently reading, and more.
AI & Automation 58 min listen
Our traditional end-of-year compilation is back, featuring highlights from a year of great conversations on the Inside Intercom podcast.