Customer Service 2 min read
What I’ve discovered implementing an AI-driven customer service strategy
Our VP of Customer Support shares three key lessons he has learned while implementing AI to help our CS team deliver world-class customer service.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 3 min read
Response Time: Vol. 21
In our latest “Response Time” interview, we ask Kelsey VanSleen, Customer Success and Implementation Specialist at Billy, about the most valuable thing that working in customer service has taught them, how they’d explain their job to an alien, and more.
Engineering 6 min read
10 engineering lessons from 6 years at Intercom
Intercom has a unique engineering and product culture – discover the main lessons around product and technology learned by one of our engineering directors during his time here.
Customer Service 27 min watch
Crossing the threshold: Exploring Intercom’s Customer Service Trends Report for 2024
Our Customer Support leaders explore the survey results of our Customer Service Trends Report 2024 and shed light on the ways customer service is changing.
News & Updates 4 min read
Announcing ‘The Ticket’ and ‘Intercom on Product’: Get the content you’re looking for
We’re revamping our newsletters and podcasts – stay ahead of the curve with the latest customer service strategies and explore the world of AI-powered software development with insights from Intercom experts.
Product & Design 55 min watch
Intercom on Product: Riding the AI wave in 2024
Intercom Co-founder Des Traynor sat down with Paul Adams, our Chief Product Officer, and Emmet Connolly, our VP of Design, for a conversation on the good, the bad and the ugly of 2023 and our expectations and predictions for the year ahead.
AI & Automation 15 min read
A new age of UX: Evolving your design approach for AI products
Working with AI might be a new challenge but it doesn’t need to be intimidating. This post asks a simple set of questions to help you move forward with confidence as you start designing for AI.
News & Updates 2 min read
Welcoming our new President, Archana Agrawal
Introducing Archana Agrawal, our new President at Intercom. With over 16 years of experience in the software industry, she will lead our go-to-market strategy and teams, driving growth and success.
Customer Service 4 min read
Fin, the breakthrough AI bot for customer service, keeps getting better
Since the launch of Fin, Intercom’s AI bot, we’ve added 20 new features and capabilities, making it multilingual, enhancing answer quality, and providing deeper reporting. See how it’s helping support teams resolve questions faster and more accurately.
