Sarah Hatter literally wrote the book on customer support. She released “The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand” in 2014, which has become a must-read for people in the software and startup space. Sarah’s also the founder of CoSupport, a… Read more
From the moment your beta app lands on Product Hunt you’ll ask yourself what way it should grow. Should we add more features on more platforms, or better features on one platform? Should we capture the complete user’s workflow, or excel at just one piece?… Read more
Easy availability of data has fundamentally changed the game when it comes to validating business activities. But if we’re all data and no gut we risk becoming mindless drones who only pursue demonstrably ROI-positive activities. Data is ideal for answering questions like whether developing a… Read more
Yesterday we announced Intercom had raised $50 million in an investment round led by Index Ventures. So today I thought it would be interesting to share the first pitch deck I ever used for Intercom. It’s from late 2011. When raising $600,000 was a monumental… Read more
Here’s what this new round of funding means for our customers. (For more check out the press release.)
Marketers know instinctively their work impacts the bottom line (traffic spikes, growing signups), but they don’t always know which work is making the most impact. Before joining Intercom I worked in startup finance – think operating plans, fundraising, SaaS metrics, board reporting. I constantly asked… Read more
If there’s one thing our industry loves it’s false dichotomies. Should designers learn to code or focus on design? Should they generalize or specialize in one area? These debates distract us from the real issue: it doesn’t matter how you realize your work, as long… Read more
Tomasz Tunguz is a partner with Redpoint Ventures and an early-stage investor in Expensify, Looker, ThredUP, and more. Before joining Redpoint, Tomasz was a product manager at Google’s AdSense for Social Networks and AdSense International. He’s widely known for his blog, which is a must read… Read more
To GIF or not to GIF? If you’re about to close a support conversation with a cat animation “just because…” stop what you’re doing. Animated GIFs, memes, emoji, stickers, and other visual media are a growing but definitely misunderstood (and underutilized) part of Internet culture.… Read more
A/B tests provide more than statistical validation of one execution over another. They can and should impact how your team prioritizes projects. Too often, teams use A/B testing to validate bad ideas. They make minor changes and hope the test will produce big wins. But… Read more
Sabrina Gordon
Des Traynor
John Collins
Eoghan McCabe
Raechel Lambert
Emmet Connolly
Megan Daly
Scott Kamino