How to keep and nurture customer service talent
Customer support is a career, not a stop gap. Here’s how we’ve structured our support team to ensure we nurture and retain the best customer service talent.
Customer support is a career, not a stop gap. Here’s how we’ve structured our support team to ensure we nurture and retain the best customer service talent.
Engineering 29 min listen
As up and coming engineers in Silicon Valley, Jean Hsu and Edmond Lau long sought more influence and impact in their respective positions – but they couldn’t shake the feeling of being stuck.
Customer Service 7 min read
Imagine walking into the office one morning and having your star team member ask if you have a few minutes…
Engineering 27 min listen
Will Larson has managed infrastructure teams for some of the biggest names in software. Today he’s leading Foundation Engineering at…
Product & Design 1 min listen
What unique opinions does your product have about the world? What do you believe about your problem space that no…
Customer Service 8 min read
In the early days of a startup, you typically need an office in a city like San Francisco, where there’s…
Engineering 6 min read
You don’t design your engineering culture by writing blog posts or printing posters. It’s shaped by the people you hire,…
Engineering 33 min listen
But as a startup grows, hires more people, builds more products and adds more customers, teams and the way they…
Product & Design 4 min read
Over the past few months, I’ve reviewed dozens of product design portfolios, so many that I’ve been thinking deeply about…
News & Updates 7 min read
Every company needs to hire people, but startups often need to hire faster and in more bulk than any other…