How are customer service metrics changing in the age of AI?
In an AI-first world, support leaders will need to think differently about metrics and KPIs to ensure the true impact of customer service is being measured in the right way.
In an AI-first world, support leaders will need to think differently about metrics and KPIs to ensure the true impact of customer service is being measured in the right way.
Product & Design 7 min read
The SaaS industry is full of advice on the perfect product metrics to gauge your users’ activation, engagement, and interactions. But how do these concepts translate into real product improvements?
Sales 13 min read
If you are serious about improving sales performance, you need to go beyond headline KPIs and dig into underlying metrics. Here are the ones we use to drive faster growth.
Sales 28 min listen
Matrix Partners’ David Skok joins the Inside Intercom podcast to discuss why metrics are so important to SaaS companies today, what he looks for in early stage investments, and why product-market fit is only one part of the puzzle.
News & Updates 2 min read
We’ve just launched our latest book, The Growth Handbook. If there’s one perennial problem all businesses face, it’s this: how…
News & Updates 6 min read
When you’re building a startup, data can be like a warm blanket on a cold night. Data is comforting. It…
Customer Service 6 min read
There are hundreds of customer service metrics your support team can track for your conversational customer support. But you will…
Customer Engagement 39 min listen
Atlassian is also one of the hottest pre-IPO enterprise companies in Silicon Valley, with the kind of high-growth numbers that…
Sales 11 min read
Fundraising can be a distracting period for a company. The CEO and the finance/analytics team particularly feel the weight of…
Product & Design 3 min read
Analytics tools are great for collecting data that’s easy to measure, and visualising it in beautiful charts. Sadly, this usually…