Why Facebook and Twitter won’t own messaging
Only a few years ago it seemed like Facebook and Google alone were battling it out to win the social network war. The structure of the internet was clearly changing, away from…
Only a few years ago it seemed like Facebook and Google alone were battling it out to win the social network war. The structure of the internet was clearly changing, away from…
Product & Design 5 min read
After a 7.5 year international adventure with Google, I’ve joined Intercom as Director of Research. So, what lured me away…
Product & Design 7 min read
What do you consider private? Are you happy for your phone number to be searchable online? Your age? Your home…
Product & Design 12 min read
What broader product lessons we can learn from the inception, launch and evolution of Google+?
News & Updates 2 min read
Today I’m thrilled to announce that Paul Adams has joined Intercom as Head of Product Design. You’ll find lots about…