Make sales and product meetings a win-win
There are two truths about sales and product. One, salespeople hate when deals stall because their product is missing a vital feature. Two, product people hate building features no one uses. A…
There are two truths about sales and product. One, salespeople hate when deals stall because their product is missing a vital feature. Two, product people hate building features no one uses. A…
Customer Service 7 min read
All customers will have product improvements they would like to see, but responding to those requests requires a rigorous framework to be effective. Here’s our best practice guide for handling feature requests in customer support.
Product & Design 5 min read
Bad product decisions come with the label “just this once, just for that customer.” Building one-off workarounds or features for…
Product & Design 10 min read
Here’s a simple set of Yes/No questions that you can quickly answer before you add another item to your product roadmap….
Product & Design 7 min read
If you’re building a product, you have to be great at saying no. Not “maybe” or “later”. The only word…