The definition of an “engaged user” varies from product to product. For a to-do app an engaged user should be… Read more…
@destraynor on May 16 
The goal of preparing wireframes is to solve design challenges regarding layout, and priority. This is usually done in wireframes… Read more…
@destraynor on May 15 
There are 3 types of data that every product manager or application owner should have easy access to: User Activity,… Read more…
@destraynor on May 2 
It’s crucial for start-ups to know who uses their application and how. One of our goals with Intercom has been… Read more…
@destraynor on Apr 17 
Intercom is growing at an amazing rate. We now have thousands of customers, and we want to deliver an excellent… Read more…
@ciaran_lee on Apr 12 
Today we launched automated emails in Intercom. A feature that evokes the old Spider-Man quote: “With great power comes great… Read more…
@destraynor on Apr 3 
A closed beta is an excellent feedback loop. It lets you see what works well in your application, and it… Read more…
@destraynor on Mar 30 
Naming a product is difficult. Branding legend Marty Neumeier says that good product names have 7 characteristics. They should be… Read more…
@destraynor on Mar 26 
The total market for coffee in America is worth about eighteen billion dollars. That’s $18,000,000,000 if you like to see… Read more…
@destraynor on Mar 23 
Great design has been at the heart of everything we’ve ever been interested in doing. With Intercom and all of… Read more…
@eoghanmccabe on Mar 21