Talking Tech with Non Tech People

Explaining complex software to customers who may not have a technical background certainly has its challenges. Frustration for both parties is just one misinterpreted comment away. That’s why it’s really important to get it right every time. I’m a success engineer at Intercom. That’s very… Read more

Welcome our new Intercomrades

2014 has been a great year for recruitment at Intercom both in Dublin and San Francisco. We are always hiring driven, talented people and here’s the latest additions to the team. Jeff, Kevin & Jonathan Jeff Kriege joins us from Atlassian where he spent five… Read more

It’s not personal when it’s broken

At Intercom, we’re on a mission to make web and mobile business personal. Error pages, timeouts and slow responses are the opposite of this. But on those occasions when things do break it’s really important to get the customer facing communication right. Service outages frustrate… Read more

Designing our new blog

Earlier this year we began investing in our blog, by hiring a full time editor and deliberately increasing our publishing frequency. Today marks another step with the launch of a brand new design for Inside Intercom. We’re proud to have increased the frequency of publication… Read more

It’s not the end of apps

No one was saying that apps are dying. A few weeks ago we published an article entitled “The End of Apps As We Know Them“. The article hit a nerve, over 150,000 people read it, with many comments and a few follow up posts, some… Read more